Roadside Assistance & Rescue Assist

Mercedes Roadside Assistance

In partnership with the RAC.

In the event of an accident, call us on 0800 1777 7777.

Comprehensive Roadside Assistance comes free-of-charge for 3 years with any new Mercedes-Benz or 1 year with all Approved Used cars.

If you break down, we will send a qualified technician to try and fix the problem at the roadside. If this can’t be done, they will recover your car to your home, or a Mercedes-Benz Retailer.

Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.

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Mercedes-Benz offers comprehensive breakdown and accident cover.

For immediate assistance contact0800 1777 7777.

From abroad or a mobile phone, please call +44 (0)207 975 7077.

Breakdown support for hearing loss customers is provided via the following email address: hls.gbr@cac.mercedes-benz.com

Help us to help you by having the following details to hand:

Vehicle details (Registration and VIN/Chassis number), Owner/company details, symptom description and location of the breakdown.

Technical Breakdown

If you can’t start your car or continue your journey for technical or safety reasons, we’ll come and get you up and running.

Minor Mishap

If you suffer a puncture, lose your keys or run out of petrol, you’re covered.

Accident assistance

Regardless of fault, we’ll get your car home or to a Mercedes-Benz Retailer, whichever you prefer.

Vandalism & Theft

If your journey is impeded after vandalism, we’ll be there.

Renewing Your Cover for up to 30 years

To maintain Roadside Assistance cover after the first 3 years, simply service your car at an official Mercedes-Benz Retailer.

You’ll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a full Mercedes-Benz Recommended Service.*

* Including both Routine Maintenance and Additional Items.

Add us to your contacts

Scan here to add our Mercedes-Benz Roadside Assistance phone number to your contacts, just in case you ever need us.

Get in touch today.

Hedin Automotive London Ltd has a network of new and Approved Used Mercedes-Benz Cars, Vans and smart cars. Our expertise allows us to deliver the very best service to our customers; something we take great pride in. Our business is dedicated to providing high-quality vehicles and exceptional customer service to motorists in and around the UK and we'll be delighted to discuss your requirements, arrange a test drive for a convenient date and time, and outline our latest offers to help you save on your purchase. Not only that, we can also provide information on our flexible finance packages, which can be tailored to suit your budget.

Our friendly team knows the new Mercedes-Benz vehicle lineup in unrivalled detail, and we can help you choose the perfect model for the right price, comparing trim levels, engine options and more if necessary. We look forward to hearing from you soon and assisting with your Mercedes-Benz motoring requirements.

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Marketing communications

To receive marketing communications regarding products, services and special offers of the Mercedes-Benz brand or the smart brand, general news regarding Hedin Automotive London Ltd and its retailers, please tick the box(es) below.

By ticking the box(es) you consent to Hedin Automotive London Limited and Mercedes Benz UK using your personal details to contact you via your chosen method(s) for marketing purposes.

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For further information regarding how we and Mercedes Benz UK will use your personal data including contacting you with marketing communications, please see our Privacy Policy below.

You can amend or withdraw your consent at any time by contacting us as detailed in the Privacy Policy.

Privacy & Terms

OUR PRIVACY POLICY IN BRIEF

Here at Hedin Mobility Group (”Hedin Mobility Group”, ”we”, ”our” and ”us”), we care about how your personal data is processed. Below is a brief summary of how we process your personal data as well as of your rights in relation to our processing of your data. You can read our integrity policy in full at https://hedinmobilitygroup.com/sv-se.

The companies within Hedin Mobility Group which you interact with are individually responsible for processing your personal data. For example, the company with which you enter into a contract when you purchase a vehicle is responsible for your personal data relating to your purchase.

In summary - When and why do we process your personal data?
When we make contact (such as by email, telephone, online chat or social media):

to communicate with you when you have initiated contact with us, and
to contact you regarding offers, to invite you to events or to give you a price quote for your vehicle at your request.

When you give your consent by visiting our homepage:

to analyse how our website is used using a Google and Hotjar analysis tool as well as showing you tailored offers on other pages you visit using Google and Meta marketing services.

When you buy, lease or hire a vehicle or purchase a vehicle service or vehicle accessories from us or one of our dealers or when you make an online purchase:

to complete your purchase, hire or lease,
to communicate with you in connection with your order, e.g. send an order confirmation and follow up about your purchase after completion and send marketing materials to you,
to remind you about items you have left in your basket online,
to help you with any customer service cases or handle any guarantee, claim or right of withdrawal cases,
to handle your customer account if you have chosen to create one, and to fulfil our legal obligations, e.g. storing information for accounting purposes.

When you subscribe to our newsletter:

to send the newsletter with offers and information,
to improve and develop our newsletter, and
to ensure that you don’t receive marketing from us if you have opted out.

When you represent one of our dealers, suppliers or partners or a potential member of one of these groups:

to communicate with you as well
as to conclude and fulfil agreements with the companies you represent.

When you participate in one of our events:

to process your application to the event, implement the event and follow up on your participation and our contact, and
to take photographs during our event as well as promote other events using photographs in which you may appear.

We share your personal data with other parties, including companies within the Hedin Mobility Group, our dealers, general agents and vehicle manufacturers as well as IT suppliers. Your personal data will be shared outside the UK via our use of certain IT suppliers as well as your use of our website where you consent to our use of Google, Meta and Hotjar.

Your rights

Your rights in brief:

The right to complain to the UK Information Commissioner’s Office
The right to withdraw consent
The right of access
The right to object
The right to erasure
The right to data portability
The right to rectification and
The right to restrict processing

Contact

If you have any questions regarding our processing of your personal data or if you wish to exercise any of your rights, please contact us by email datacompliance@hedinautomotive.co.uk

If you wish only to withdraw consent to receiving marketing communications, please contact us by email: unsubscribe@hedinautomotive.co.uk

Customer Services

Let us know your feedback, raise a complaint or ask a query. We're here to help.

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Company Info

Reg Office: Mercedes-Benz Of Brooklands, Brooklands Drive, Weybridge, England, KT13 0SL

Reg. Company Number:14316359

VAT. Number:436 348 386

Hedin Automotive London Ltd

At Hedin Automotive London Ltd we are driven by one simple goal: to be the very best at all things Mercedes-Benz.

Hedin Automotive London Ltd consists of 3 New, Approved Used and After Sales centres with 1 Approved Service centre across South London, continuing to deliver the highest level of customer service possible.

Financial Disclosure

Hedin Automotive London Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.