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 Mercedes-Benz Vans Breakdown Service Contact Us

Keeping you and your business on the move: Complimentary roadside assistance for thirty years.

With MobiloVan UK, you and your vehicle are covered in the event of a breakdown, wherever you are in the UK or in Europe. You can rely on speedy on-site assistance whether it's for a vehicle recovery or a replacement vehicle.

In addition to this, you are also covered for any starting problems, minor mishaps and any warranty repairs carried out at the Mercedes-Benz Retailer which require more than two hours.

To benefit from Mercedes-Benz MobiloVan UK, all you need to do is have the regular servicing of your van carried out at your authorised Mercedes-Benz Dealer beyond the initial three years' cover.

Even if the van you bought is a used van or if you missed a maintenance service, with each new service, you are automatically entitled to the care-free security of Mercedes-Benz MobiloVan UK again. For up to thirty years.

Click here to download our MobiloVan Brochure .

Have you broken down or need assistance?

To request roadside assistance from the UK

Call 00800 3777 7777 or +44(0) 207 660 9991

From mainland Europe

Call +44(0) 207 660 9991

Breakdown support for customers with hearing impairments is provided via the following email address: hls.gbr@cac.mercedes-benz.com

Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown. Our colleagues will contact you if further details are required.

*MobiloVan applies to vehicles purchased from an authorised Mercedes-Benz Dealer, originally destined for and first registered in the UK on or after 01.10.2012. To extend your coverage beyond the initial three years of warranty cover and up to a maximum of thirty years, have your vehicle serviced at one of our approved workshops and it will automatically be renewed until the next service is due. Terms and conditions apply.

**Air / rail travel for onward and return journey of up to £340 inc VAT per person (driver and passengers) - cannot be combined with a replacement vehicle. ^Overnight accommodation / hotel including breakfast for the duration of the repairs up to a maximum of 3 working days up to £340 inc VAT per person (driver and passengers).

***Free for 3 years initially and renewed at each service, if serviced by Mercedes-Benz according to service intervals. For a full list of exclusions and all product terms please visit mbvans.co.uk/mobilovan.

Get in touch today.

You’ve already browsed our extensive range of vehicles, so why stop there? Complete the form and take the next step toward purchasing your dream Mercedes-Benz. At Hedin Automotive London Ltd we always aim to provide the best possible service, and contact will be made in 24 hours by one of our friendly Sales Team to discuss moving forward.

As part of the Hedin Mobility Group, Europe’s largest dealership network with almost 40 years’ of experience, we have the privilege of offering a full range of Mercedes-Benz Passenger Cars, Vans and smart to our customers across the UK. Our expertise allows us to deliver the very best service to our customers; something we take great pride in. Our business is dedicated to providing high-quality vehicles and exceptional customer service to motorists in and around the UK and we'll be delighted to discuss your requirements, arrange a test drive for a convenient date and time, and outline our latest offers to help you save on your purchase. Not only that, we can also provide information on our flexible finance packages, which can be tailored to suit your budget.

Our friendly team knows the new Mercedes-Benz vehicle lineup in unrivaled detail, and we can help you choose the perfect model for the right price, comparing trim levels, engine options, and more if necessary. We look forward to hearing from you soon and assisting with your Mercedes-Benz motoring requirements.

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By ticking the box(es) you consent to Hedin Automotive London Limited and Mercedes Benz UK using your personal details to contact you via your chosen method(s) for marketing purposes.
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You can amend or withdraw your consent at any time by contacting us as detailed in the Privacy Policy.

Privacy & Terms

OUR PRIVACY POLICY IN BRIEF

Here at Hedin Mobility Group (”Hedin Mobility Group”, ”we”, ”our” and ”us”), we care about how your personal data is processed. Below is a brief summary of how we process your personal data as well as of your rights in relation to our processing of your data. You can read our integrity policy in full at https://hedinmobilitygroup.com/sv-se.

The companies within Hedin Mobility Group which you interact with are individually responsible for processing your personal data. For example, the company with which you enter into a contract when you purchase a vehicle is responsible for your personal data relating to your purchase.

In summary - When and why do we process your personal data?

When we make contact (such as by email, telephone, online chat or social media):

  • to communicate with you when you have initiated contact with us, and
  • to contact you regarding offers, to invite you to events or to give you a price quote for your vehicle at your request.
When you give your consent by visiting our homepage:

  • to analyse how our website is used using a Google and Hotjar analysis tool as well as showing you tailored offers on other pages you visit using Google and Meta marketing services.
When you buy, lease or hire a vehicle or purchase a vehicle service or vehicle accessories from us or one of our dealers or when you make an online purchase:

  • to complete your purchase, hire or lease,
  • to communicate with you in connection with your order, e.g. send an order confirmation and follow up about your purchase after completion and send marketing materials to you,
  • to remind you about items you have left in your basket online,
  • to help you with any customer service cases or handle any guarantee, claim or right of withdrawal cases,
  • to handle your customer account if you have chosen to create one, and to fulfil our legal obligations, e.g. storing information for accounting purposes.
When you subscribe to our newsletter:

  • to send the newsletter with offers and information,
  • to improve and develop our newsletter, and
  • to ensure that you don’t receive marketing from us if you have opted out.
When you represent one of our dealers, suppliers or partners or a potential member of one of these groups:

  • to communicate with you as well
  • as to conclude and fulfil agreements with the companies you represent.
When you participate in one of our events:

  • to process your application to the event, implement the event and follow up on your participation and our contact, and
  • to take photographs during our event as well as promote other events using photographs in which you may appear.
We share your personal data with other parties, including companies within the Hedin Mobility Group, our dealers, general agents and vehicle manufacturers as well as IT suppliers. Your personal data will be shared outside the UK via our use of certain IT suppliers as well as your use of our website where you consent to our use of Google, Meta and Hotjar.

Your rights

Your rights in brief:

  • The right to complain to the UK Information Commissioner’s Office
  • The right to withdraw consent
  • The right of access
  • The right to object
  • The right to erasure
  • The right to data portability
  • The right to rectification and
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Contact

If you have any questions regarding our processing of your personal data or if you wish to exercise any of your rights, please contact us by email datacompliance@hedinautomotive.co.uk

If you wish only to withdraw consent to receiving marketing communications, please contact us by email: unsubscribe@hedinautomotive.co.uk